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GENERAL TERMS AND CONDITIONS

Patrons are advised that tickets cannot be exchanged or refunded. The Ardhowen reserves the right to offer special discounted ticket prices at any time. Reservations held for more than 4 days which have not been paid for will be automatically deleted from the system.

The use of cameras or recording equipment (visual and audio) is strictly prohibited in The Ardhowen. Mobile phones must be switched off during performances. The Ardhowen is a non-smoking facility.

Event details are correct at the time of going to print. We reserve the right to alter the programme (including venue seating arrangements) in the event of unforeseen circumstances.

A copy of the full terms and conditions is available from Box Office.

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DATA PROTECTION ACT

Once you have booked tickets for The Ardhowen your details will be held on our database. From time to time, we may send you information about The Ardhowen and its programme of events. If you do not wish to receive this information, please tell us at the time of booking.
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CONCESSIONS

Where applicable, concession rates are detailed within the relevant performance information.

Concession rates apply to people aged 18 years and under and to people aged 60 years and over. Also, Students in full time education with a valid Student ID Card.

For concession tickets, photo identification will be required for proof of entitlement.
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ATTENDANCE OF CHILDREN AND BABE IN ARMS

Everyone attending a performance including children and babies must hold a valid ticket for that performance. Complimentary Babe in Arms tickets are available for children up to 12 months for designated childrens performances only. For health and safety reasons prams and baby carriers will not be admitted into the auditorium. In the interests of everyones enjoyment and safety parents/carers are requested to observe the recommended age guidelines for events. Children aged 14 and under must be accompanied by a parent/guardian attending performances.

DISCOUNTS

When 10 tickets or more are purchased for a show, a 10% discount off the full price can be obtained.

n.b. Group bookings cannot be made via the internet.

For designated evening performances educational groups can obtain a 20% group discount.
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FAMILY TICKET

Family tickets will be available for specified events and admittances, either for groups of four or five. Family of four tickets will enable a maximum of two adults and two children. Family of five will enable a maximum of two adults and three children.

SUPPORT ACTS

For some performances not promoted by The Ardhowen, a support act may precede the main act, particularly for popular music events. Whilst The Ardhowen endeavours to inform patrons about such support acts in advance, on some occasions it may not be possible.
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FOOD AND DRINK

Under the terms of The Ardhowen Bar and Restaurant Franchise, patrons are not allowed to bring food or drinks into the building under any circumstances.

Drinks purchased in the Theatre must not be brought into the Auditorium under any circumstances.
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CAR PARKING

There are several large car parks in the grounds of Ardhowen with specially designated Disabled Parking bays. Patrons are advised NOT TO USE Ardhowens wheelchair parking spaces unless entitled to do so, with their Blue Badge displayed prominently
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FACILITIES WITH PATRONS WITH DISABILITIES

There is a maximum of three places for wheelchairs, in Row C in the auditorium. Access to this row, to the restaurant and bar and to the box office is free of steps. There is also a feature hearing aid inductive loop system which works best in rows C, D, E and F.

It is important that you mention your requirements to our staff when booking and we will be pleased to assist in whatever way we can.
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PHOTOGRAPHY FOR PUBLICITY

Please note that throughout each season, The Ardhowen may record through photography, activities promoted by the theatre that are taking place in the building, including

Drama and Dance Workshops for young people. This is for promotional purposes and for inclusion in future publications. Strict editorial control is given to the output of this material. We ask patrons of minors who do not wish their children to be included in such photography to please contact the Theatre in writing, stating the name of the minor and the activity, before their participation in the event, workshop or class.
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PERSONAL ASSISTANCE SUPPORT SCHEME

People who have a disability and require assistance in order to attend the venue are entitled to a complimentary ticket for their Personal Support Assistant. The person with a disability must first register their details with The Ardhowen before the Personal Assistance Support Scheme can be availed of, please contact Box Office for a registration form.